Category: Tenant Experience
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Why a ‘Snapchat’ for CRE Isn’t Such a Bad Idea
Just a short time ago, we participated in a group chat on Twitter covering the broad topic of “CRE, mobile apps, and the future” (#CRETechChat for those who are curious) featuring Scott Sidman, SVP at Building Engines; Mariel Ebrahimi, Co-Founder/CEO of DisruptCRE; Earnest Sweat, startup advisor and PM at Bank of America; and Ryan Dennis,…
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Inspiring Self-Improvement in Property Management
We talk a lot about improving tenant service delivery. But what we haven’t really discussed, or even mentioned, is self-improvement in property management. Aiming for the moon, and hitting a star type of stuff. And no, I’m not talking about a New Year’s resolution to hit the gym, or a promise to read a certain…
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The 5 Coolest Property Management Software Features You Didn’t Know Existed
You may think you are already familiar with Building Operations Software. You know, that “system that does work orders and PM.” But as we head into the New Year, I challenge you to stop using the phrase “Work Order System.” That means no more, “Yeah, we have a work order system.” Or telling your tenants…
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The Act of Giving, and CRE
That’s the Spirit! We’ve written in the past about the generosity of the commercial real estate industry (Why Giving Back is Good for Business,) and it’s never more apparent than during the holiday season. Walk into any office building and you’ll see Toy’s for Tot’s collections bins, Coat and Clothing Drives for the Homeless, Food…
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5 Ways to Get Your Building in the Holiday Spirit
The holiday season and end of the year is upon us, and that means a jam packed schedule filled with end-of-year deadlines, meetings, and planning for 2016. (Building Engines can help!) That being said, it is also important to take some time to enjoy ‘the most wonderful time of year’ with your tenants, and colleagues.…
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Why Some Property Managers Always ‘Wing it,’ and What to Do About It
Making decisions can be a nerve-wracking experience for any property manager. The constant pressure to meet (and exceed) tenant expectations, while also addressing the requirements of property executives can be a lot to handle. So why do some property managers almost always ‘wing it’ when it comes to making critical decisions? Some might answer that…
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Software is Eating Real Estate!
There has been an unmistakable clamor over the past few years regarding the use and application of technology in all aspects of commercial real estate. From discussion panels, blog posts, social media conversations to the creation of standalone “technology spaces,” it seems that every major legacy industry conference has dedicated a large amount of time,…
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How To Create A Brand Tenants Love With Property Management Software
As told by current Building Engines users “You can create work orders on the spot with the mobile app – even while with a tenant in their space. It’s added customer service to be able to show them we are taking immediate action on their concern(s).” “We finally have a method for tracking the time it takes to close work…
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Market Swings, Coffee & Tenant Communications
And if you’re like me and have family members (read: mothers and work-age children) who depend on you for guidance, or turn to you in fear or to vent, then you’ve probably had some recent conversations where you’ve said things like “stay calm, there’s no need to panic, now is the not the time to…
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Service Delivery Secrets I’ve Stolen from our Clients
I’m always embarrassed when our marketing folks ask me to pen something on CRE best practices – largely because I’ve only spent a few years in CRE (way too many in B2B technology) and so, inevitably, I plagiarize the comments and thoughts of some of the clients and prospects I’ve met with recently.