Category: Tenant Experience
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5 Tips for Attracting Tenants with Your Property Website
Luring in tenants to your property in the highly competitive CRE market can be a huge challenge. Tenants need a property that not only meets their physical needs – such as space and location – but also one that provides a comfortable work environment with convenient amenities and green-friendly initiatives.
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Using Social Media to Manage Risk
Social media has completely changed business communications, forever altering the way organizations both field and respond to people experiencing problems with their products or services.
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How to Build an Effective Communication Plan for Your CRE Property
Every property owner and manager knows that effective and regular communication is essential to running an efficient and profitable building – and if the recent Blizzard in the Northeast is any reminder, it’s also critical for managing risk in emergency situations.
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Why Giving Back is Good for Business
According to a Social Impact Study by Cone Communications, 89% of consumers say they are very likely to switch from one brand to another that is associated with a good cause.
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Is a CRE Broker a Salesperson?
Building Engines SVP Scott Sidman recently guest posted on Duke Long’s blog. Check out his piece: “Is a Broker a Salesperson? Or… What Can CRE Learn About Sales & Marketing From a Technology Company?”
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How to Recognize Good Customer Service
Great service is the lifeblood of any business. You can sell anything to anyone once, but unless you support those sales with stellar customer service, that sale won’t stick around for long – and you certainly won’t be able to sell that customer anything else.
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Your Website = Your Success
The days of flipping through ads of a phonebook are over. Sending a pamphlet through the mail gets placed in the junk pile without a second thought. If a customer is going to find you, it’s going to be online. And in a highly competitive Commercial Real Estate market, your online image can go a…
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The Tenant Retention Playbook
The best way to ensure high occupancy rates is to house happy tenants. As simple as this notion is, executing it is a completely different ballgame. In light of the well-played Patriots game last Sunday (Patriots vs Cincinnati), which allowed all us New Englanders a sigh of relief, let’s relate this back to the rough…
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Three Secrets to Customer Service Success
Property Managers, Coordinators, and Engineers: It’s no secret that your time is always in demand, and your tenants expect quick, well-informed responses on a variety of questions and concerns. But sometimes those responses hinge on a third party – more specifically, your property management software provider.