Is work order chaos creating headaches for your property teams and tenants? For commercial real estate (CRE) inefficient work order management can quickly lead to low accountability, high costs, increased downtime, and backlog. Worst of all, it frustrates building occupants at a time when expectations have never been higher. So, how can CRE companies take better control of work order planning and gain visibility if their properties are missing the mark? The answer: work order management software.
Continue reading for three ways a digital work order system can help upkeep work order maintenance at your CRE property.
1. Streamline Work Order Management Processes
With proper work order management, CRE owners and operators can make it easy for tenants to submit work order requests anytime via a mobile app. Mobility allows engineers to work both online and offline. That way, engineers can get the info they need on the go while having full visibility across your portfolio. With work order management software, property teams can view the full picture via status updates, comments, photos, documentation, service costs, and more.
Simplifying and streamlining work order planning with software means that teams can quickly track work order status and manage team workloads easily. Additionally, the right tool can allow you to create a purchase order directly from a work order and get the equipment needed to complete a job. Know at-a-glance which items require immediate attention or have been on hold too long and auto-flag duplicate work orders to save time for engineers. There are endless ways a digital work order system can organize and remove the complexities of work order management.
2. Ensure Overall Tenant Satisfaction
Work order management can be complicated, so it’s important for property teams to make it as convenient as possible for tenants. With the right work order management software, property teams can efficiently manage and prioritize requests to deliver world-class tenant experience.
In fact, tenants can get up-to-the-minute visibility into each request (i.e. target completion times and status updates) so they know when your team is on the case. Property teams can auto-prioritize critical requests to ensure work is started, and completed, faster and gain insight into tenant satisfaction with real-time feedback and service ratings. Don’t just meet tenant expectations, exceed them.
3. Capture Building Operation Expenses
Managing your building operations in addition to all tracking expenses is time consuming and with one missed step, you can find yourself in a bind. Work order management software allows property teams to capture billables, materials costs, and simplify invoicing. A digital work order system can:
- Flag common billables to stay on top of charges for labor and materials
- Track materials and services costs for a single building or your entire portfolio
- Generate tenant invoices and process payments for chargeable work orders
- Export billables right to your existing accounting system
Upkeep Work Order Maintenance with Management Software
Work order management software gives you the power to streamline the entire work order process so you can increase efficiency and boost tenant satisfaction across your portfolio.
Prism by Building Engines gives owners and asset managers the visibility they need to always know what’s going on in their buildings. Centrally manage all work orders from a single view so you know which work orders require immediate attention or if they aren’t getting done.
Move beyond traditional management software and processes to reach new levels of efficiency and tenant satisfaction. Request a demo from one of our experts to learn more.