Category: Tenant Experience
-
32BJ Training Fund Students “Ditch the Books” for Online Software
In an effort to educate members on the technology trends shaping the future of property management and building service workers, SEIU 32BJ Training Fund has announced the addition of a “Running a Building with a Computer” class as part of its 2012-2013 course catalog. The class, offered six times per year and co-taught by a…
-
Commerce Coverts to New Operations Management System
Commerce Real Estate Solutions today announced the selection of Building Engines to replace a legacy system throughout their entire portfolio. The organization, which manages over four million square feet of commercial, retail and industrial property and is among the top commercial real estate brokerage firms in the Inter-mountain and Pacific Northwest region, wanted to significantly…
-
The Next Evolution of Tenant Service
Building Engines announced its plan to release its Operations Performance Management (OPM) system at BOMA’s Every Building Conference & Expo in line with the events theme of “achieving high performance through innovation.”
-
Case Study: How Lillibridge Proved Service Excellence
Without increasing staffing levels, Lillibridge was able to achieve and demonstrate a 73% improvement in documented service delivery in their initial pilot test location. This is the story of how Building Engines worked with Lillibridge to document and prove a commitment to service excellence.
-
Honest To Blog, It Works!
I like to blog about CRE. If I didn’t like to write (read: ramble, rant and rave) about building operations, property management and the state of the industry, you wouldn’t be reading this post right now. Besides enjoying the click-clack of the keyboard and the progression of thought to tangible type, I blog for another…
-
Total Service Delivery- A Cure for Service Uncertainty
The driving force behind our Operations Performance Management functionality is creating and presenting data that works for you, not against you. Our latest extension of this feature, closes the service loop and definitively answers the important operational question: Is our service meeting internal and tenant expectations.
-
Property Management and Service: A Combo with Fries
A recent article from The Herald Tribune details the emerging shift of many companies in the real estate sector including property management as an additional standard service for clients. The concept of packaging these services together is not uncharted territory, but it seems that more and more industry players are discovering the potential benefits.
-
BEI Tenant Satisfaction Tool Responds to CRE Service Demand
Building Engines today launched “Tenant Satisfaction” – a next generation analytical tool extension of itsOperations Performance Management (OPM) program. This outreach component extends Building Engines’ comprehensive building Operations Performance Management value model, timing service provision with a tenant service quality assessment to assure accuracy and enhance responsiveness.