Category: Tenant Experience
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How to Romance Your Tenants (Existing and Prospective)
Feeling a little lonely in your building this Valentine’s Day? Not quite the tenant magnet you’d like to be? Experiencing unrequited love for your customers? In honor of Saint Valentine, I’m here as the Dr. Phil of Property Management to show you how to woo tenants into your building and build a deep and meaningful…
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8 Ways to Improve your Service Reponsiveness
Would you listen to property management professionals who could boast over 90% occupancy in their buildings? We would and we did and we’re here to share our results!
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Happy Tenant, Healthy Building, 3 Steps
Creating a great tenant experience that builds loyalty and fosters retention is essential in today’s economic climate. Yet, measuring tenant satisfaction is tricky and often requires a three-pronged attempt:
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Retaining With Responsiveness, Be Our Guest
Ever taken advice from a candlestick? Odds are, your service can’t hold a candle to that of Beauty and The Beast’s Lumiere. Afterall, how often do you urge tenants, “put our service to the test!”
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Here’s a Resolution: Improve Responsiveness to Tenant Requests
It’s four days into the new year. Maybe you’ve already made your resolutions, maybe you’ve already broken them, maybe the only resolution you care about is measured in pixels. Regardless, here’s one it would pay to heed: Improving responsiveness to tenant requests.
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Tenant Responsiveness Survey: How Does Your Service Compare?
In a recent sample, 83% of Building Engines clients considered tenant responsiveness a market differentiator. How does your responsiveness stack up to that of your peers and industry top performers? Take the Building Engines Service Responsiveness Benchmark Survey and receive a compilation report aggregating responses and identifying Best Practices you may want to consider.
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Building Engines’ 10 Year Anniversary- Where’s the Diamond?
This month marks the ten year anniversary of Building Engines’ first contract for sale. Since our first software license was signed in 2001, Building Engines has been revving its engines and building as a company. After a decade of successful partnerships, we must thank our loyal clients, driven team and savvy partners for their invaluable…
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On SaaS & Property Management: Tech It to the Next Level
The best management firms have responded by accelerating their adoption of information collection and reporting tools through Software as a Service (SaaS) technologies. These SaaSy companies typically see improved service levels, tenant retention, asset protection and risk management, but there are also some less advertised perks:
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Realcomm Webinar: Using Technology to Maximize Occupancy
Watch Building Engines’ panelist Scott Sidman, VP Sales & Marketing, as he shows examples of how technology can help attract new tenants, and keep the ones you’ve got.